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FAQ'S

Why buy on the site Dr.Vranjes Firenze site?

Because we are the official online store we have the best selection of Dr.Vranjes Firenze products. It is also easy and secure.

How is it possible to receive updates on the world of Dr.Vranjes Firenze?

1. Sign up for our newsletter 2.Follow our Facebook and Instagram pages

Are the Dr.Vranjes Firenze products tested on animals?

Our company policy is that no Dr. Vranjes Firenze product is tested on animals.

PRODUCTS

How long does the fragrance last?

It depends on many factors, both environmental and physical, such as: dimensions and temperature of the room in which it is placed, sun exposure and ventilation. For increased lifespan, we recommend that you keep the liquid topped up at the height of the curve of the bottle.

How to choose the right format for the diffuser?

In order to choose the right bottle size, you must consider the size of the room in which it will be placed. Consult the instructions found with each product.

Where is the best position to place the bottle?

At waist height. For medium-sized rooms it is best to keep the product at the centre of the room, for larger rooms, two or more bottles should be positioned on opposite ends of the room.

Is it necessary to use all the sticks supplied?

Yes, it is very important in order to guarantee a longer lasting fragrance. The number, height and diameter of the sticks are carefully studied and paired with each bottle to ensure that the fragrance has optimum performance and that the correct amount of oxygen enters.

How often is it necessary to turn the sticks?

Turn all or some of the sticks at least once a day in order to obtain the correct intensity of the fragrance.

Where are the Dr.Vranjes Firenze home fragrances made?

All our fragrances are designed and produced in Florence.

Can Dr.Vranjes Firenze products be placed on any surface?

We recommend placing our products on stable and heat-resistant surfaces, avoiding polished, varnished or painted surfaces. Do not place them on electrical equipment, or near or over sources of heat or flammable materials.

Can you extinguish the candle with water?

It is absolutely not recommended: it is recommended to avoid the use of any liquid.

Is it possible to reuse the same bottle by refilling it with a new fragrance?

Yes, only after having thoroughly washed it first with water, then with alcohol and ensure it has dried.

Are new sticks included with a refill?

Yes, the refill is always accompanied by a set of new sticks.

Can the sticks be reused?

It is not advisable to reuse them in the bottle, but they can be used in other ways, for example stored in furniture and bundled.

ORDERS

Is there a need to sign up on the Dr.Vranjes Firenze site in order to purchase?

No, it is not necessary to sign up.

Is it possible to get help with an order?

Contact our Customer Services by phone: 1-888-970-1050, or write to: ecommerce@drvranjes.com

What should be done if the wrong item is purchased?

Contact our Customer Services easily and quickly by email at: ecommerce@drvranjes.com or by phone at: 1-888-970-1050, (always cite the order number).

SING UP

What are the advantages of being registered on the Dr.Vranjes Firenze site?

If you sign up on our site, you can edit and save all your data, stay up to date on the world of Dr. Vranjes Firenze and create a wishlist containing your favorite products. If you have not yet done so, sign up at the following link: https://drvranjes.it/it/customer/account/create/.

Is it possible to recover the password to an account if it is lost/forgotten?

To reset the password, just insert your email address at the following link: https://drvranjes.it/it/customer/account/forgotpassword/.

PAYMENTS

Is buying on the Dr.Vranjes Firenze site safe?

Yes, the purchases on the Dr. Vranjes Firenze site are secure and guaranteed.

What methods of payment can be used on the Dr. Vranjes Firenze site?

You can pay by: Credit Card, Paypal or Bank Transfer.

Is it possible to pay on delivery?

No, we do not accept payment by cash on delivery.

DELIVERY

Where are the orders shipped from?

All orders are delivered from our warehouse in the USA.

Is it possible to track the shipment of the order?

As soon as the order is shipped, you will receive an email in which you will find the shipment number with which you can track the status of the order.

How long does shipping take?

Orders are usually delivered within 3-5 working days.

How much is shipping?

Orders over €50 are free, all other orders have a shipping cost of €7.50.

Will it be necessary to pay duties on delivery?

No, the shipment is made directly from the United States so you not be charged any additional cost.

RETURNS AND REFUNDS

Can the products purchased be made on the Dr.Vranjes Firenze site?

30 days

How long does a refund take?

Once we receive the returned goods, we will refund the full amount.

Is the return label found inside the package

No, to make a return, contact our Customer Service at the following email: ecommerce@drvranjes.com.