COMPLIMENTARY FOR YOU: 25ml spray with any order 100 $ or more - 100ml spray + 25ml spray with any order 250 $ or more

General terms and conditions of sale

1. Site name and Ownership

These General Terms and Conditions of Sale (hereinafter also referred to as “GTCS”) regulate all offers and orders for the sale of Products distributed through the website www.drvranjes.us ("Website") by ALIAS USA Inc. 18 Bridge St, Unit 2A 11201 Brooklyn, NY United States, EIN 32-0600989 and the site terms of use. The Website is owned by Alias USA Inc.

 

2. Scope of the CTCS.

2.1 These Terms and Conditions and the terms of any sale or agreement between ALIAS USA and Purchaser shall be governed by and construed in accordance with the laws of the State of New York and the Purchaser hereby agrees to submit to the personal jurisdiction of federal and state courts located in the State of New York.

2.2 These General Terms and Conditions of Sale apply to all contracts finalised with ALIAS at the Website.

2.3 These General Terms and Conditions of Sale may be amended at any time. Any amendments and/or new terms shall take effect as soon as they are published at the Website in the "General Terms and Conditions of Sale" section. Users are therefore invited to visit the site on a regular basis and consult the latest version of the General Terms and Conditions of Sale before making any purchase.

2.4 The applicable General Terms and Conditions of Sale are those in force when the order is placed

2.5 These General Terms and Conditions of Sale do not regulate the sale of Products by parties other than ALIAS USA who may be found at the Website through hyperlinks or banners, etc. You should check their terms and conditions of sale before carrying out any transaction with such parties.

2.6 The user should carefully read these General Terms and Conditions of Sale that ALIAS USA makes available for consultation in the Website’s "General Terms and Conditions of Sale" section and which may be stored and copied, along with all other information that ALIAS provides at the Website, both prior to and during the purchase procedure.

 

3. Purchasing from the Website

3.1 Pursuant to clause 4 herein, prior registration is necessary in order to purchase products from the Website and this is open to both normal consumers and other users. Individuals must be at least 18 years of age in order to make a purchase.

3.2 Pursuant to section 3, subsection I a) of the Consumer Code, it should be noted that individuals are classed as consumers when purchasing Products not intended to be used for business, trade or professional purposes.

3.3 ALIAS reserves the right to refuse or cancel orders received from (i) a user with whom it has pending legal proceedings; (ii) a user who has previously breached these GTCS and/or the terms and conditions of a purchase agreement with ALIAS; (iii) a user who has been involved in any type of fraud, particularly with regard to payment by credit card; (iv) users who have provided a false, incomplete or otherwise inaccurate identity or have either failed to submit the documents requested to ALIAS promptly or else sent invalid documents.

 

4. Website registration

4.1 Website registration is free. To register at the Website the user should complete the form by giving name, address, place and date of birth, phone number, email address and password and then clicking the [Send] button.

By opening a personal account, Website registration allows the registered user ("Registered User") to:

- save and edit his/her data;

- access all information regarding orders and returns;

- check order status;

- manage personal details and update them at any time;

- utilise the dedicated services that can be activated when desired (e.g. view his/her "wish list", etc);

- grant permission to process his/her personal data in order to receive the ALIAS newsletter.

4.2 Registration details (e-mail address and password) should be stored with the utmost care and attention. They are for the user’s exclusive personal use and may not be transferred to third parties. The user agrees to keep them secret and ensure they are not made known to others. S/he also agrees to notify ALIAS immediately, by sending an e-mail to ecommerce@drvranjes.it or phoning + 1 (855) 2165045, if learning or suspecting of their improper use or disclosure.

4.3 The Registered User guarantees that the personal information provided during the Website registration process is complete and true, agreeing to indemnify and hold ALIAS harmless against any damage, compensation award and/or fine arising from and/or in any way connected with the user's breach of regulations regarding Website registration or storage of registration details.

 

5. Cancelling or amending an order

To cancel or amend an order, please contact ALIAS USA promptly and, in any event, within 12 hours of the placing the order, by e-mail at ecommerce@drvranjes.it or phone + 1 (855) 2165045, being sure to quote the order number.

 

6. Order and delivery status

When the order is dispatched, a message will be sent to the User’s chosen e-mail address containing a tracking number in order to follow the progress of the shipment at the courier’s website or by contacting its call centre.

 

7. Request for copies of documents and amendments to personal data

In order to request copies of invoices and/or amendments to personal data, the user should e-mail ALIAS at ecommerce@drvranjes.it or phone + 1 (855) 2165045, ensuring that s/he quotes the type and number of the invoice for which the copy and/or correction is required.

 

8. Product warranty

8.1 All Products marketed by ALIAS at the e-commerce website drvranjes.us are covered by a warranty of conformity.

 

9. Information about invoices, bank transfers and refunds

The Customer can contact the administration department by sending an e-mail to ecommerce@drvranjes.it or phoning + 1 (855) 2165045, ensuring that s/he quotes the number of the order/document/invoice about which the enquiry is made.

 

10. Payment methods  

drvranjes.com accepts any of the following secure and guaranteed payment methods:

- Advanced Bank Transfer

- Credit Card

- PayPal

- Google Pay

- Apple Pay

 

10.1 Payment by advanced bank transfer

In the event of payment by advance bank transfer, the order will be processed only after the full amount is confirmed.

Payment must be made within 7 days of the order. In order to accurately and promptly process the order, the Customer must indicate in the transfer the order number, date and Customer name and surname.

After the 7 day payment deadline, the order will be automatically canceled.

Product availability may vary until payment transfer is confirmed.

The transfer must be made out to:

ALIAS USA Inc.

Account Number: 6797898141

Bank Name: CITYBANK

BIC: CITIUS33

 

10.2 Payment by credit card

Upon credit card payments, the referred bank will authorize the amount of purchase. In the events of cancellation, ALIAS will request the cancellation of the transaction and the reversal of the amount submitted

Bank release times may vary. Once the transaction has been canceled, ALIAS will in no case be liable for delays and / or damages caused by the bank.

ALIAS reserves the right to request additional information from the user or to send copies of documents demonstrating ownership of the card used. In case of refusal, ALIAS Srl reserves the right to decline the conclusion of the contract. At no time during the credit card processing is ALIAS able to withhold the cardholders personal information nor the information transmitted to the protected bank site managing the transaction.

 

10.3 Payment by PayPal

By selecting payment by PayPal, the user will be redirected directly to the PayPal site where the payment will be made according to PayPal terms and conditions.

The information provided on the PayPal site will not be shared with ALIAS but will be managed directly by PayPal.

In the event of a non-accepted or canceled orders by ALIAS, the amount will be refunded to the PayPal account. ALIAS will in no case be liable for delays and / or damages caused during the PayPal refund process.

 

10.4 Payment with Google Pay

Payments are managed independently by third party services. This Website does not collect payment data - such as credit card numbers - but receives a notification once the payment is successful.

The information provided will not be shared with ALIAS but will be managed directly by Google Pay.

In the case of non-accepted or canceled orders by ALIAS, the payment amount will be refunded with the same payment method used by the customer. ALIAS will in no case be liable for delays and / or damages caused during the reimbursement phase

 

10.5 Payment with Apple Pay

Payments are managed independently by third party services. This Website does not collect payment data - such as credit card numbers - but receives a notification once the payment is successful.

The information provided will not be shared with ALIAS but will be managed directly by Google Pay.

In the case of non-accepted or canceled orders by ALIAS, the payment amount will be refunded with the same payment method used by the customer. ALIAS will in no case be liable for delays and / or damages caused during the reimbursement phase

 

11. Delivery charges

Shipping charges are payable by the user and the system will calculate these automatically based on the weight of the items ordered. 

 

12. Delivery times

Delivery times will vary according to the availability of the purchased product (e.g. whether the manufacturer has stock available) and the chosen delivery method.

In any event, the delivery date is merely an estimate and in no way binding for Alias.

ALIAS utilises a circuit of approved couriers/carriers offering the best possible value for the destination in question: this means we can offer our customers a quality service at competitive prices.

Under no circumstances will it be possible to deliver by appointment and/or at certain times and/or on specific days.

When goods are not delivered because the user has provided the wrong address, have remained unclaimed at the courier/carrier’s warehouse and/or in any event for reasons attributable to the user’s behaviour, a new shipment will ONLY be possible if paid for in advance in the manner specified by Alias.

 

13. Delivery of the goods

Upon taking delivery of the goods the user is required to check:

- that the number of packages delivered matches that stated on the waybill/docket;

- that the packaging is intact and no tampering, including of the packaging bands, has occurred.

In the event of tampering and/or breakage, the user should immediately complain about shipment and/or delivery using the document received from the courier or other parcel delivery service and write “ACCEPTED SUBJECT TO FULL INSPECTION OF GOODS DUE TO ....." (state the reason).

The user should then provide details of any damages within 3 days of receiving the goods according to the procedure specified by the delivery company.

 

14. How to cancel

Your right to cancel shall be exercised in the following manner:

-  The entire purchased product should be returned unopened in the original packaging with seals intact (including wrapping and any documentation and accessories: manuals, sticks, etc.).

-  In order to exercise such right, the User should send an e-mail to ALIAS at ecommerce@drvranjes.it within 10 working days of taking delivery.

- - After sending this message and receiving an acknowledgement from ALIAS, it will be arranged a retirement of the product by express courier, with no expense for the customer.

Responsibility for the shipment rests entirely with the User until reaching our warehouse.

In no case shall ALIAS be liable for damage, loss and/or theft of products returned using uninsured shipping. 

 

15. Returns and Refunds

Goods should be returned to ALIAS USA by 30 days along with the received authorization form.

Without prejudice to any repair costs for damage noted to the original packaging, within 14 days of receiving the goods through the returns procedure ALIAS will arrange to refund the user the full amount charged to his/her credit card or paid by bank transfer.

In the latter case, the User shall promptly arrange to supply details of the bank account to which the refund is to be made (Customer IBAN). 

 

16. Forfeiture of right to cancel

The User's right to cancel and consequent right to a refund shall be forfeit should ALIAS determine the existence of even just one of the following conditions:

- Use, even partial, of the product and any consumables;

- Missing original inner packaging and/or outer wrapping;

- Missing product components (accessories);

- Product damage not caused during shipment.

In such cases ALIAS will arrange to return the goods to the User who will be charged shipping costs.

 

17. Taxes

- Any and all state, or government taxes are the responsibility of the buyer.

18. Governing law

These Terms and Conditions and the terms of any sale or agreement between ALIAS USA and Purchaser shall be governed by and construed in accordance with the laws of the State of New York and the Purchaser hereby agrees to submit to the personal jurisdiction of federal and state courts located in the State of New York.

 

19. Reviews

In order to improve the services connected to the purchases on the site and to continuously offer products which are always in line with your taste and needs, the user can express his own judgement and degree of satisfaction through the reviews service. To this purpose Alias will send an email after the purchase where the user will be invited to express his opinion. N.B. The review service is managed on behalf of Alias by the company Trustpilot A/S. We therefore invite you to carefully read its terms and conditions of service at the following link: https://uk.legal.trustpilot.com/end-user-terms-and-conditions and to read the privacy policy regarding data processing: https://uk.legal.trustpilot.com/end-user-privacy-terms

 

 

20. Suggestions/Comments/Complaints

Please e-mail any suggestion, complaint or comment to ecommerce@drvranjes.it

 

 

21. Contact us

 

General Information & Customer Service:

Tel + 1 (855) 2165045 – ecommerce@drvranjes.it

Registered office and place of business: ALIAS USA Inc. 18 Bridge St, Unit 2A 11201 Brooklyn, NY United States

EIN: 32-0600989

 



Updated 04.12.2021